When you view a webinar in the SOC archive, you'll need to view 100% of the video in order to obtain a Continuing Education certificate.
Be sure you have viewed a video to completion before attempting to retrieve a certificate.
After you have viewed the completed video, obtain your certificate under Webinars>Completed Courses.
If you've just completed viewing 100% of a webinar but don't see it listed under your Completed Courses on the Webinar Page, do a Force Refresh of your browser.
This will update the view to the latest version of that page, and your certificate should appear.
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View the site at https://www.sullivanoncomp.com.